Wavetec launches F-25 kiosk family for AI-ready branch service

Wavetec on Oct. 13, 2026, unveiled the F-25 and F-25 Plus self-service kiosks for banks, government agencies, healthcare providers, telecom operators and retailers. The company says the new family is built for accessibility, AI-powered interaction and integration with its Nexia platform.

Why it matters: - Wavetec is pushing branch service toward a single journey that can start online, on WhatsApp or at a walk-in kiosk. - The F-25 family is designed to make that handoff more accessible for people with visual, hearing or mobility impairments. - The launch also positions self-service terminals for AI-ready interaction as accessibility rules tighten in the EU, U.S. and Canada.

What happened: - Wavetec announced worldwide availability of the F-25 Kiosk family on Oct. 13, 2026. - The lineup includes the 12-inch F-25 and the 19-inch F-25 Plus. - The kiosks are aimed at banks, government agencies, healthcare providers, telecom operators and retailers. - Wavetec described the kiosks as the physical front door to a modern customer experience.

The details: - The F-25 family is built for high-volume enterprise environments and can be configured module by module. - The F-25 Plus includes continuous ticketing with dual 80mm thermal printers. - When one paper roll runs out, the kiosk automatically switches to the second printer to keep tickets moving. - The kiosks include optional accessibility features aligned with ADA, AODA and EAA requirements. - Those features include a 3.5mm headphone jack for audio instructions. - Tactile buttons with embossed symbols support print and volume control. - Optional KYC and identity tools include a 1D/2D barcode and QR reader, a 500 DPI fingerprint reader with 0.2-0.5 second capture, and a manual/dip EMV chip-card reader that follows ISO 7816. - The kiosk line also includes an optional 5MP dual-lens IR/WDR camera with liveness detection and night vision. - The F-25 Plus can add an optional four-microphone array with directional pickup and AI noise cancellation. - The platform runs on Intel Core hardware with Windows 11 Pro. - Enterprise teams can manage the kiosk with existing Windows tools and policies. - Connectivity includes Gigabit Ethernet and optional Wi-Fi 6E. - The displays come in 12-inch or 19-inch capacitive multi-touch formats with up to 10 touch points. - Wavetec says the design is built to improve UI and UX performance. - The company says the system can support hospital self check-in by combining Know Your Patient, appointment check-in and POS payments for co-payments and fees. - Wavetec already supports driver-licensing and motor-vehicle operations such as Ontario’s DriveTest network and 44 DMV stations in Tennessee. - The company also counts Banorte, HSBC, Swiss Post, Ontario’s DriveTest, CalPERS, Delta Air Lines, Al Rajhi Bank and KCB among its customers. - Wavetec says its hardware and software are designed and built in-house. - The company operates under ISO 27001 and SOC 2 Type II security standards.

Between the lines: - The product pitch is not just about replacing a ticket machine. - Wavetec is tying physical kiosks to identity, voice, facial recognition, forecasting and AI guidance to make the branch part of a broader digital workflow. - That matters because customer service is increasingly hybrid, and the hardest interactions still happen in person. - The accessibility framing also signals that compliance is now a product requirement, not an add-on.

What's next: - The F-25 and F-25 Plus are available worldwide now. - Organizations can learn more at Wavetec’s website or explore Nexia at the Nexia family site. - Wavetec says interactions from the kiosks feed Spectra 2.0 forecasting, Nexia Reports and the Nexia Consultant tool for staffing, routing and service-level recommendations. - The company says Nexia Vision can identify returning or priority customers, while Nexia Avatar can guide customers by voice and hand off to a person with context attached.